Terms & Conditions
Please observe the house rules below to ensure we can provide the best service to all our current and future guests.
- Occupying “Spring Acre” or utilising any services within “Spring Acre” would deem that all guests accept the terms & conditions stated herewith
- Check-in time is 2 pm on the arrival date, and check-out time is 10 am on the departure date.
- Extra pillows, blankets, and beer/wine/whisky glasses can be provided, subject to availability. Please speak to the caretaker about your requirements
- Please look after the facilities at Spring Acre and report any damage immediately to the Caretaker. Any damages to goods will be charged to guest/s at the cost of replacement of the same or equivalent item
- Cancellation Policy: The guest can cancel their reservation free of charge up until 30 days before their scheduled arrival. If the guest cancels within 30 days of their arrival, they will be charged the total price of the booking.
- Reduction of room nights: Upon check-in, reduction of room nights, for whatever reason, will result in a levy of 100% of the accommodation charge for the initially confirmed reservation. Any monies already paid are non-refundable
- We do not accept responsibility or liability for cancellations, delays, changes or losses caused by acts of God, war, the threat of war, closure of airports, civil strife, natural disasters, loss of power, accidents or any other events beyond our control; guests' injuries, illnesses, medical or psychiatric conditions developed during or after the holiday; loss of/or damage to personal property of guests
- For safety and security reasons, it is not appropriate to leave children under ten years of age without adult supervision in and around Spring Acre
- Dogs and other animals are not permitted within Spring Acre
- Slaughter of animals and animal sacrifice not permitted within Spring Acre
- Please observe the no-smoking policy inside Spring Acre
- Parking at your own risk. We do not accept liability for loss or damage to vehicle/s parked within premises or vehicle/s parked in public spaces in and around Spring Acre
- Please note the extra charges given in the section below
- Terms & Conditions are subject to change without prior notice. For the latest version, please check the following page of our website: https://www.nuwaraeliya.com/terms--conditions.html
Extra Charges
- Late check-out is available up to 12 noon by prior arrangement only at a charge of Rs. 5,000/= per hour. Check-out after 12 noon will incur an additional charge of 1 night.
- The usage of room heaters is charged at Rs. 1,000/= per heater per day (from 6 pm to 6 am on the following day)
- Usage of the fireplace is charged at Rs. 1,000/= per day (from 6 pm to 10 pm on the same day)
- BBQ machine with gas and charcoal available at Rs. 3,000/= per single use. Guest to provide marinated meats and other requirements.
- Free Wi-Fi Internet access is available for up to 1 GB of data per night. Additional data capacity can be purchased at Rs. 150 per GB
- Please note that using video streaming services such as Netflix or YouTube will consume the Internet quota mentioned above, and you will need to purchase extra capacity depending on your usage.
- Driver’s / Maid’s quarters are not available at Spring Acre. Please advise us, at the time of reservation, whether you would require driver accommodation, which is available at a nearby location for a nominal charge, subject to availability.
Thank you for your understanding and kind co-operation!
- Occupying “Spring Acre” or utilising any services within “Spring Acre” would deem that all guests accept the terms & conditions stated herewith
- Check-in time is 2 pm on the arrival date, and check-out time is 10 am on the departure date.
- Extra pillows, blankets, and beer/wine/whisky glasses can be provided, subject to availability. Please speak to the caretaker about your requirements
- Please look after the facilities at Spring Acre and report any damage immediately to the Caretaker. Any damages to goods will be charged to guest/s at the cost of replacement of the same or equivalent item
- Cancellation Policy: The guest can cancel their reservation free of charge up until 30 days before their scheduled arrival. If the guest cancels within 30 days of their arrival, they will be charged the total price of the booking.
- Reduction of room nights: Upon check-in, reduction of room nights, for whatever reason, will result in a levy of 100% of the accommodation charge for the initially confirmed reservation. Any monies already paid are non-refundable
- We do not accept responsibility or liability for cancellations, delays, changes or losses caused by acts of God, war, the threat of war, closure of airports, civil strife, natural disasters, loss of power, accidents or any other events beyond our control; guests' injuries, illnesses, medical or psychiatric conditions developed during or after the holiday; loss of/or damage to personal property of guests
- For safety and security reasons, it is not appropriate to leave children under ten years of age without adult supervision in and around Spring Acre
- Dogs and other animals are not permitted within Spring Acre
- Slaughter of animals and animal sacrifice not permitted within Spring Acre
- Please observe the no-smoking policy inside Spring Acre
- Parking at your own risk. We do not accept liability for loss or damage to vehicle/s parked within premises or vehicle/s parked in public spaces in and around Spring Acre
- Please note the extra charges given in the section below
- Terms & Conditions are subject to change without prior notice. For the latest version, please check the following page of our website: https://www.nuwaraeliya.com/terms--conditions.html
Extra Charges
- Late check-out is available up to 12 noon by prior arrangement only at a charge of Rs. 5,000/= per hour. Check-out after 12 noon will incur an additional charge of 1 night.
- The usage of room heaters is charged at Rs. 1,000/= per heater per day (from 6 pm to 6 am on the following day)
- Usage of the fireplace is charged at Rs. 1,000/= per day (from 6 pm to 10 pm on the same day)
- BBQ machine with gas and charcoal available at Rs. 3,000/= per single use. Guest to provide marinated meats and other requirements.
- Free Wi-Fi Internet access is available for up to 1 GB of data per night. Additional data capacity can be purchased at Rs. 150 per GB
- Please note that using video streaming services such as Netflix or YouTube will consume the Internet quota mentioned above, and you will need to purchase extra capacity depending on your usage.
- Driver’s / Maid’s quarters are not available at Spring Acre. Please advise us, at the time of reservation, whether you would require driver accommodation, which is available at a nearby location for a nominal charge, subject to availability.
Thank you for your understanding and kind co-operation!