Terms & Conditions
Please look at the house rules below to ensure we can provide our best service to all our current and future guests.
- Occupying “Spring Acre” or utilising any services within “Spring Acre” would deem that the terms & conditions stated herewith are accepted by all guests
- Check-in time is 2pm on the arrival date, and check-out time is 10am on the departure date. Late check-out by prior approval up to a maximum of 12 noon at Rs. 5,000/= per hour
- Extra pillows, blankets, and beer/wine/whisky glasses can be provided, subject to availability. Please speak to the caretaker about your requirements
- Please look after the facilities at Spring Acre and report any damage immediately to the Caretaker. Any damages to goods will be charged to guest/s at the cost of replacement of the same or equivalent item
- Cancellation Policy: The guest can cancel free of charge until 14 days before arrival. The guest will be charged the total price if they cancel 14 days before arrival
- Reduction of room nights: Upon check-in, reduction of room nights, for whatever reason, will result in a levy of 100% of the accommodation charge for the initially confirmed reservation. Any monies already paid are non-refundable
- We do not accept responsibility or liability for cancellations, delays, changes or losses caused by acts of God, war, the threat of war, closure of airports, civil strife, natural disasters, loss of power, accidents or any other events beyond our control; guests' injuries, illnesses, medical or psychiatric conditions developed during or after the holiday; loss of/or damage to personal property of guests
- For safety and security reasons, it is not appropriate to leave children under 10 years of age without adult supervision in and around Spring Acre
- Dogs and other animals are not permitted within Spring Acre
- Slaughter of animals and/or animal sacrifice is not permitted within Spring Acre
- Please observe the no-smoking policy inside Spring Acre
- Parking at your own risk. We do not accept liability for loss or damage to vehicle/s parked within premises or vehicle/s parked in public spaces in and around Spring Acre
- Please note the extra charges given in the section below
- Terms & Conditions are subject to change without prior notice. For the latest version, please check the following page of our website: http://www.nuwaraeliya.com/terms--conditions.html
Extra Charges
- Usage of room heaters is charged at Rs. 1,000/= per heater per day (from 6 pm to 6 am on the following day)
- Usage of the fireplace is charged at Rs. 1,000/= per day (from 6 pm to 10 pm on the same day)
- Usage of the washing machine with detergent liquid available at Rs. 2,000/= per single wash
- BBQ machine with gas and charcoal available at Rs. 3,500/= per single-use. Guest to provide marinated meats and other requirements
- Free Wi-Fi Internet access is available for up to 1 GB of data (upload/download) per night. After the free quota is exceeded, additional data capacity can be purchased at Rs. 150 per GB
- Please note that usage of video streaming services such as Netflix or YouTube will consume the Internet quota, and you will need to purchase extra Internet capacity depending on your usage
- Driver’s / domestic quarters are not available at Spring Acre. Please advise us, at the time of reservation, whether you would require driver accommodation, which is available at a nearby location for a nominal charge, subject to availability
Thank You!
- Occupying “Spring Acre” or utilising any services within “Spring Acre” would deem that the terms & conditions stated herewith are accepted by all guests
- Check-in time is 2pm on the arrival date, and check-out time is 10am on the departure date. Late check-out by prior approval up to a maximum of 12 noon at Rs. 5,000/= per hour
- Extra pillows, blankets, and beer/wine/whisky glasses can be provided, subject to availability. Please speak to the caretaker about your requirements
- Please look after the facilities at Spring Acre and report any damage immediately to the Caretaker. Any damages to goods will be charged to guest/s at the cost of replacement of the same or equivalent item
- Cancellation Policy: The guest can cancel free of charge until 14 days before arrival. The guest will be charged the total price if they cancel 14 days before arrival
- Reduction of room nights: Upon check-in, reduction of room nights, for whatever reason, will result in a levy of 100% of the accommodation charge for the initially confirmed reservation. Any monies already paid are non-refundable
- We do not accept responsibility or liability for cancellations, delays, changes or losses caused by acts of God, war, the threat of war, closure of airports, civil strife, natural disasters, loss of power, accidents or any other events beyond our control; guests' injuries, illnesses, medical or psychiatric conditions developed during or after the holiday; loss of/or damage to personal property of guests
- For safety and security reasons, it is not appropriate to leave children under 10 years of age without adult supervision in and around Spring Acre
- Dogs and other animals are not permitted within Spring Acre
- Slaughter of animals and/or animal sacrifice is not permitted within Spring Acre
- Please observe the no-smoking policy inside Spring Acre
- Parking at your own risk. We do not accept liability for loss or damage to vehicle/s parked within premises or vehicle/s parked in public spaces in and around Spring Acre
- Please note the extra charges given in the section below
- Terms & Conditions are subject to change without prior notice. For the latest version, please check the following page of our website: http://www.nuwaraeliya.com/terms--conditions.html
Extra Charges
- Usage of room heaters is charged at Rs. 1,000/= per heater per day (from 6 pm to 6 am on the following day)
- Usage of the fireplace is charged at Rs. 1,000/= per day (from 6 pm to 10 pm on the same day)
- Usage of the washing machine with detergent liquid available at Rs. 2,000/= per single wash
- BBQ machine with gas and charcoal available at Rs. 3,500/= per single-use. Guest to provide marinated meats and other requirements
- Free Wi-Fi Internet access is available for up to 1 GB of data (upload/download) per night. After the free quota is exceeded, additional data capacity can be purchased at Rs. 150 per GB
- Please note that usage of video streaming services such as Netflix or YouTube will consume the Internet quota, and you will need to purchase extra Internet capacity depending on your usage
- Driver’s / domestic quarters are not available at Spring Acre. Please advise us, at the time of reservation, whether you would require driver accommodation, which is available at a nearby location for a nominal charge, subject to availability
Thank You!